top of page

FAQ

  • Where does the name "Sourcier" come from?
    Sourcier is a brand that returns to its roots, to its origins. The brand was born from a desire to go back to the basics, for a pure, natural and more eco-conscious beauty. A journey to the heart of nature to find the best active ingredients that your skin needs.
  • Who is the Sourcier product range designed for?
    The Sourcier skin care range is designed for the whole family and is suitable for children from the age of 3. Sourcier accompanies you in your skin care rituals: from cleansing to moisturising, including the prevention of the first signs of ageing. Our mission: to reveal your skins natural radiance.
  • Why trust Sourcier?
    Our teams are dedicated to offering you skincare that respects both your skin and nature. Sourcier has been awarded the Cosmos label by Ecocert, which guarantees formulas based on 99% natural organic ingredients, eco-responsible packaging and products that are not tested on animals. We invite you to consult Our Commitments for more details.
  • How to contact customer service?
    Do you need advice or have a specific question about a product? Simply contact our Sourcier advisors using the form. Please click here to access it. You can also reach us by phone: +33 (0)9 701 525 25 From Monday to Friday from 7am to 4pm and Saturday from 7am to 11am.
  • How to place my order?
    Sourcier is exclusively available on my-origines.com the leading French website for online beauty.  Once you have chosen your product, click on ORDER, you will be directly redirected to the MyOrigines website and can proceed with your purchases.
  • How to track my order ?
    Once your parcel has been handed over to the carrier, you will receive an email with your tracking number so that you can follow the delivery status.
  • Is it possible to cancel my order?
    Have you changed your mind? You have one hour (1h00) to cancel your order. To do this, please contact MyOrigines customer service via the online form. Or by email : info@my-origines.com Or by phone: (+33)969321310 Monday to Friday from 7 a.m. to 4 p.m. and Saturday from 7 a.m. to 11 p.m.
  • How can I return product(s)?
    Do you wish to return a product? You can return a product within 14 days from the date of receiving your order. As you can imagine, all products must be returned in perfect condition: unopened, unpacked and unused, with their original packaging, accessories and instructions. The MyOrigines team is at your disposal for any further information: Via the online form Or by email: info@my-origines.com Or by phone: 0969321310 Monday to Friday from 7 a.m. to 4 p.m. and Saturday from 7 a.m. to 11 a.m.
bottom of page